Mirian D.

I strongly recommend you go elsewhere for your bathroom remodeling needs. I signed 2 contracts on 7/15/20 and made a 50% down payment to get two bathrooms remodeled in my home. My installations were scheduled for 8/25/20 and 8/26/20. Glass work for my master bathroom was contracted to M&M Glass, whose representative told me it would take 2 additional weeks to get the glass walls after the measurement was taken on 8/26/20. I called my production manager at EZ Baths and explained this was contrary to what the sales person had communicated (2 days) and would appreciate it if the glass work was expedited. He promised to look into it. I paid the remaining 50% on both bathrooms on 8/26/20 and the checks were cashed by EZ Baths by 9/1/20. I begun calling EZ Baths on 9/11/20 when my glass walls had still not arrived, each time being told my production manager would get back. I wasn't after 3 calls (on three separate days) and highlighting that EZ Baths was failing to uphold their end of the contract that my production manager returned my call. He said M&M was delayed due to covid. It wasn't until 10/2/20 that M&M installed the glass. While discussing the fact that the wrong glass was installed, I noticed on their ticket that the order was placed on 9/16/20 (well after I had started to call and ask about my glass wall). In a nutshell, EZ Baths would have taken the money and left an incomplete job if I hadn't said anything. Raising the issue about the wrong wall being in

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4.8 out of 5
Out of 311 Reviews
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